THE FORMULAS (Science & Ingredients)
1. What makes the "Alchemist" approach different from other natural brands?
We reject the compromise between natural ingredients that don't work and synthetic ingredients that irritate. We bridge the gap. We use high-performance clinical actives (like Sodium Ascorbyl Phosphate and Peptides) suspended in nutrient-dense botanical carriers. It is the precision of a lab with the purity of a garden.
2. Are your products suitable for sensitive skin?
Yes. We consciously exclude parabens, sulfates, and harsh synthetic fragrances. Our actives are pH-balanced to the skin's natural acidity (approx 5.5 pH), delivering correction without the "burn" often associated with clinical skincare.
3. Is the collection vegan and cruelty-free?
Absolutely. We do not test on animals, nor do we sell in countries that require animal testing. Our formulas are 100% vegan, utilizing plant-based alternatives to common animal derivatives (e.g., we use botanical Hyaluronic Acid and vegetable Glycerin).
4. Do your products contain synthetic fragrance?
We do not use cheap synthetic fragrance. Any scent in our products comes from the active botanical ingredients themselves (such as the citrus notes from Orange Peel or the herbal scent of Tea Tree and Rosemary).ove trust overall.
THE RITUAL (Usage & Results)
5. In what order should I apply the products?
For maximum absorption, follow the "Thinnest to Thickest" rule:
- Cleanse: Radiance Renew Cleanser
- Balance: Luminous Balancing Toner
- Correct: Radiance Stem-C Serum
- Target: Radiance Eye Complex
- Seal: C-Boost Barrier Cream
6. How long until I see results?
Immediate: You will feel a difference in hydration and texture after the first use.
Correction: Visible reduction in dark spots and fine lines typically begins within 2–4 weeks of consistent daily use as the skin cycle renews.
7. Will these products pill under makeup?
No. Our formulas are designed to be "bio-compatible," absorbing fully into the skin rather than sitting on top. The C-Boost Barrier Cream leaves a velvet-matte finish that acts as an excellent gripping primer for foundation.
8. Can I use the Body Polish on my face?
We do not recommend it. The Espresso & Shea Body Polish uses coarse Arabica grounds designed for the thicker skin of the body. For facial exfoliation, our Radiance Renew Cleanser and Toner provide gentle enzymatic resurfacing suitable for delicate facial tissue.
9. Is the Eye Complex safe for contact lens wearers?
Yes. The formula is an aqueous gel that stays where you place it. It does not "creep" into the eye like heavy oil-based creams can.
10. Can I use the serum both morning and night?
Yes. In the morning, the Vitamin C protects against UV free radicals (always follow with SPF). At night, it supports the skin’s natural repair cycle.
ETHICS & PACKAGING
11. Why do you use plastic packaging instead of glass?
We prioritize protection and practicality. Our high-density, impact-resistant vessels are designed to shield photosensitive actives from light degradation while being lightweight to reduce carbon emissions during shipping. They are durable, travel-safe, and fully recyclable.
12. Where are your products made?
Every formula is developed and small-batch produced in Hamilton, Ontario. This allows us to maintain strict quality control and ensure your ingredients are fresh, not sitting in a warehouse for months.
13. Are your products gluten-free?
While our ingredients are naturally gluten-free, we are not a certified gluten-free facility. If you have a severe allergy, we recommend a patch test before full application.
14. Are these products safe during pregnancy?
Our topical formulas are generally considered safe. However, every pregnancy is unique. We recommend reviewing our full ingredient list with your physician or midwife prior to starting any new protocol.
CONCIERGE (Shipping & Returns)
15. How fast is shipping?
We process orders within 24 hours from our Hamilton facility. Domestic Canadian orders typically arrive in 2–5 business days. International shipping times vary by carrier.
16. Do you offer a guarantee?
Yes. We offer the "Alchemist Promise." If you do not see a visible improvement in your skin’s radiance and texture within 30 days, contact us for a return. We want you to love your protocol.
17. My product separated slightly. Is it spoiled?
Likely not. Because we use natural lipids and minimize synthetic stabilizers, slight separation can occur in extreme temperatures. Shake the bottle gently. If the smell or color has drastically changed, please contact our Concierge.
20. Do you offer samples?
We do not offer sample, as they create excess waste. Instead, we offer the 30-Day Satisfaction Guarantee so you can try the full-size product risk-free.
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